FAQ
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All cakes are made in a tree nut, dairy, gluten and soy facility. We operate in a home kitchen using common equipment for preparing items with nuts, dairy, soy, and wheat. While we take precautions to avoid cross-contact, we cannot guarantee that any item is entirely free of these allergens. Please specify any allergies in the order form.
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Cancellations made at least 7 days prior to the scheduled fulfillment date are eligible for a 50% refund of the total order value; no refunds or cancellations are allowed within 7 days of the scheduled fulfillment date.
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Orders must be placed 2 weeks in advance of the pick-up date. Shorter notice may be approved on a cake-by-cake basis as availability permits.
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We would love to hear your ideas, traditions and requests! Please reach out via private inquiry at the bottom of our home page.
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We do not offer delivery at this time. All cakes are made for pick-up in Cambridge, MA on Thursdays, Saturdays and Sundays. Our pick-up address will be provided 48 hours prior to pick-up. Other pick-up days may be approved on a cake-by-cake basis.
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Single tier cakes can travel in someone’s lap, as long as they are sure to keep the box flat. Two-tier cakes should travel on the floor, in front of or behind the passenger seat, not in a passenger’s lap.
Please ensure that your car is kept cool during transport to protect the stability of the buttercream and flowers.
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If you are not planning to serve your cake within an hour or two after you pick up your order, we recommend storing your cake in the refrigerator. Large flower stems are placed in green pipettes beneath the buttercream surface to ensure they remain fresh and beautiful for your event. We recommend letting the cake come to room temperature 1-2 hours before serving.
Please email any additional questions to hello@voisine.co

